Shipping Policy — ScalpSculpt

Last updated: October 2025

Thank you for shopping with ScalpSculpt.
We work hard to ensure your order is processed quickly and delivered safely.

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Processing Times

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
Once your order is dispatched, you’ll receive a confirmation email with your tracking number.

If we experience a high order volume or an ingredient restock delay, processing may take an extra 1–3 business days. We’ll notify you by email if there’s any significant delay.

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Estimated Delivery Times

⚠️ Please note: delivery times are estimates provided by the courier and may vary due to customs, local delays, or peak-season demand.

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Tracking Your Order

You’ll receive a tracking link via email once your order has been dispatched.
You can also log into your ScalpSculpt account to view your order status anytime.

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Failed Deliveries & Address Errors

Please ensure your shipping details are correct before checkout.
If a parcel is returned due to an incorrect or incomplete address, additional postage fees may apply to resend the item.

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Damaged or Lost Packages

If your order arrives damaged or doesn’t arrive within 15 business days of shipment, contact us at customer.support@scalpsculpt.com with your order number.
We’ll investigate and either resend or refund your order depending on the case.

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International Duties & Taxes

For EU and international customers: import duties, taxes, and charges may apply depending on your country’s regulations.
These costs are not included in the product or shipping price and are the buyer’s responsibility.

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Questions

If you have any questions about your delivery, please contact us at:
📩 customer.support@scalpsculpt.com